Shipping policy

Shipping Policy

At Ashleigh’s Customs, we aim to deliver your customized products as quickly and efficiently as possible. Please review our shipping policy below to understand the details regarding shipping times, costs, and related procedures.

1. Order Processing Time

All orders are processed on the same day they are received. Once processed, production of custom orders will take approximately 5 to 7 working days. This timeline may vary depending on the complexity of the customization and volume of orders. Once production is complete, your order will be dispatched for delivery.

2. Shipping Time

After production is complete, shipping typically takes an additional 2 to 3 working days. Please note that delivery times may vary depending on your location and the courier’s delivery schedule. We partner with reliable third-party courier services to ensure your products arrive safely and on time.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and the size and weight of the package. You will see the total shipping cost before finalizing your order.

4. Delivery and Tracking

Once your order has been dispatched, you will receive an email with tracking information so you can monitor your package in real-time. Please note that Ashleigh’s Customs is not responsible for any delays caused by the courier once your package has been handed over.

5. Shipping Restrictions

At this time, we primarily ship within [Insert Countries/Regions Served]. If you are outside these regions and wish to place an order, please contact our team for assistance with custom shipping options.

6. Delayed or Lost Shipments

While we strive to meet all estimated delivery timelines, there may be rare cases of shipping delays due to unforeseen circumstances such as weather, holidays, or courier backlogs. Ashleigh’s Customs is not liable for any delays caused by third-party couriers but will assist in tracking down lost shipments to the best of our ability.

7. Incorrect Shipping Information

Please ensure that your shipping details are accurate when placing an order. Ashleigh’s Customs will not be held responsible for lost or delayed shipments due to incorrect or incomplete delivery information. If you realize you’ve entered the wrong shipping details, please contact us immediately.

8. Contact Information

For any questions or concerns regarding your shipment, please contact our customer service team at support@ashleighscustoms.co.za.